Position Overview:

The Cloud Operations and Support Engineer will be responsible for ensuring the stability, security, and performance of our cloud-based systems while providing expert-level support to internal teams. This role requires a strong technical background, problem-solving skills, and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Cloud Infrastructure Management:
  • Assist in the provisioning, configuration, and maintenance of cloud infrastructure resources.
  • Monitor and optimize resource utilization to ensure optimal performance and cost-effectiveness.
  • Implement security best practices and compliance measures in the cloud environment.
• Support and Incident Resolution:
  • Provide technical support to internal teams, addressing cloud-related issues and inquiries promptly.
  • Collaborate with team members to identify and troubleshoot complex technical problems.
  • Escalate and manage incidents according to established procedures and protocols.
• Cost Optimization:
  • Assist in monitoring cloud spending and contribute to cost optimization initiatives.
  • Work with the Cloud Operations Manager to identify opportunities for cost savings and resource optimization.
• Documentation and Best Practices:
  • Maintain accurate and up-to-date documentation of cloud configurations, procedures, and best practices.
  • Contribute to the development of standard operating procedures (SOPs) for cloud operations and support.
• Automation and Scripting:
  • Develop and maintain automation scripts to streamline routine cloud tasks.
  • Use scripting languages (e.g., Python, PowerShell) to automate repetitive processes.
• Collaboration and Communication:
  • Collaborate with cross-functional teams, including DevOps, developers, and IT operations, to ensure seamless integration of cloud services.
  • Communicate technical concepts and solutions effectively to non-technical stakeholders.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field (relevant certifications a plus).
• Proven experience in cloud operations and support, preferably with AWS, Azure, or Google Cloud.
• Strong understanding of cloud computing concepts and services.
• Proficiency in scripting and automation.
• Excellent problem-solving and troubleshooting skills.
• Knowledge of security and compliance best practices in cloud environments.
• Effective communication and teamwork skills.