BLACKBIRD.AI protects organizations from narrative attacks created by deep fakes, misinformation and disinformation that cause financial and reputational harm. Our Constellation AI-driven Narrative Intelligence Platform – identifies key narratives that impact your organization/industry, the influence behind them, the networks they touch, the anomalous bot behavior that scales them, and the cohorts and communities that connect them. This information enables organizations to proactively understand narrative threats as they scale and become harmful for better strategic decision-making. A diverse team of AI experts, threat intelligence analysts, and national security professionals founded Blackbird.AI to defend information integrity and fight a new class of narrative threats.

We are looking for a highly skilled Account Manager (Cyber Security) to join our growing team. Reporting to the Sr. Director of Customer Success, this role combines account management, customer success, and analytical skills to ensure our clients get the best value from our services. The right candidate will also have experience in cybersecurity, as it plays a critical role in the risk intelligence we provide to our clients.

As the Account Manager (Cyber Security), you will:

• Develop a comprehensive understanding of Blackbird.AI’s product offerings, focusing on how they address the specific cybersecurity and risk intelligence needs of our clients.
• Manage client relationships to ensure customer satisfaction, retention, and long-term success.
• Use data-driven insights and analytics to optimize customer experience, identify up-selling opportunities, and deliver tailored solutions.
• Collaborate with the Sales Team to maintain a balanced pipeline, ensuring clients’ needs are met while achieving retention and growth targets.
• Provide guidance on industry cybersecurity trends and solutions, integrating this expertise into customer communications and account management strategies.
• Communicate product and service product/technology updates effectively, and gather client feedback to relay to the product development teams.
• Drive growth by identifying additional use cases and expansion opportunities within existing client accounts.
• Establish a best-in-class threat reporting program/framework tailored to our clients’ specific security and risk needs.
• Ensure smooth onboarding processes in collaboration with our sales and intelligence teams to deliver exceptional customer experiences.
• Support the renewal process and contribute to growing client revenue.