Order Management Analyst
Claroty
Description
We’re growing and looking to hire Order Management Analyst who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
In this role, you will be the primary driver of commercial governance for deal bookings and contract lifecycle management. You will thrive in a fast-paced, high-growth environment, working hands-on with Salesforce to ensure operational excellence and compliance while enabling the business to scale.
About Claroty:
Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia-Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.
Responsibilities
As an Order Management Analyst, Your impact will be:
- Post-Signature Execution: Execute the global order management process by validating and booking signed customer contracts into Salesforce (SFDC)
- Compliance & Validation: Review and validate opportunities, quotes, and purchase orders for completeness and alignment with internal policies and revenue recognition guidelines (ASC 606)
- Cross-Functional Governance: Act as the final gatekeeper between Sales, Finance, and Legal to identify contract discrepancies and documentation gaps for resolution.
- Data Integrity: Maintain "deal hygiene" in SFDC to ensure downstream processes have access to complete and accurate data.
- Financial Close & Audit: Lead quarter-end close activities by ensuring all bookings are finalized, documented, and maintained in an audit-ready state.
- Systems Optimization: Partner with SFDC admins to define, test, and optimize workflows and approval logic within Salesforce.
- Performance Monitoring: Track and report on operational KPIs, specifically focusing on booking accuracy and order processing cycle time.
Requirements
What do you need to succeed in this role?
- Experience: 2+ years in order management, sales operations, or deal desk, preferably within the SaaS or cybersecurity sectors.
- Salesforce Expertise: Strong technical knowledge of SFDC (CRM), CPQ, Orders, and Custom Approval Flows.
- Domain Knowledge: Deep understanding of the Order-to-Cash workflow, SaaS contract structures (ARR, billing triggers), and revenue recognition standards.
- Analytical Mindset: Exceptional attention to detail and the ability to think through complex processes under pressure.
- Global Exposure: Experience supporting high-volume deal environments and complex global deal structures.
- Education: Bachelor’s degree in Finance, Accounting, Business, or a related field.
Preferred Advantages:
- Experience in a hyper-growth tech environment.
- Familiarity with ERP platforms such as NetSuite.
- Hands-on involvement in system implementations or order automation projects.
- Knowledge of SOX compliance and audit practices.
Why Claroty? Our Culture and Benefits:
- As a Great Place to Work® certified company, we take pride in the culture we’ve built together—one rooted in camaraderie, credibility, fairness, and respect.
- Claroty is a people first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work, confident that results follow from a harmonious environment. We celebrate professional and personal successes, committed to fostering a diverse and inclusive space.
- Stability, we demonstrate continued growth over the past few years, raised over 700M$ from top tier investors, we have top tier board members and our products are sold worldwide, over 1000 customers.
- We understand the importance of maintaining a healthy work-life balance, and encourage people to take the time they need to rest and prioritize their mental and physical health. We also provide a biannual “ClaroBreak”, a company-wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
- We care about your development. At Claroty, we prioritize excellence and uphold high professional and ethical standards. We encourage career growth and exploration within the company, facilitated by biannual performance reviews, feedback sessions, and individual development planning, complemented by professional courses.
- We believe in transparency and openness. That’s why we regularly hold company all-hands, town hall meetings, and “Coffee with the CEO” sessions. We also conduct round table sessions and employee satisfaction surveys, to keep a pulse on what matters most to our team members and make our culture the best it can be.
- While we have physical offices in New York, Tel Aviv, London and Singapore, we also embrace a hybrid working culture. This flexibility allows us to tap into a diverse talent pool and enables our team members to work in a way that suits their individual preferences and circumstances.
Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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