We are looking for a Customer Success Manager to own relationships with our high-impact customers. This role requires a self-starter who is driven to create value at scale and can align with executives while mastering technical details. The ideal candidate understands the complexities of CPS environments in the Industrial and Healthcare space and can translate that into measurable business outcomes. Candidates must be based in Mexico with a readiness to travel 50–75% of the time across Spanish-speaking Latin American countries.

Claroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose—and we want you to help us define the future of cybersecurity.

As a Customer Success Manager, Your impact will be:

• Create and cultivate deep and meaningful relationships with our top customers and build their loyalty towards Claroty, from the onboarding stage, and throughout the customer journey.
• Get the customers' feedback and represent their voice within the organization to improve our products and address customers' business needs.
• Take accountability for the success of Claroty's customers, their satisfaction, and the value they get from our products by taking their perspective and business needs as a priority.
• Communicate effectively within the Customer Care team and across other departments such as Support, Marketing, and Product Management.
• Share responsibility with the sales team for renewals and upsells, identifying and supporting expansion opportunities.
• Enhance and deliver a value journey to the customer, enabling their adoption and optimizing their use of Claroty products.
• Communicate new product features and services to customers and provide feedback to the business.

What do you need to succeed in this role?

• Proven track record of 4+ years of experience as a Customer Success Manager or/and Technical account manager in a successful and fast-growing B2B organization.
• Experience in managing large, complex customers at scale in IT/OT environments.
• Ability to effectively translate complex technical details into clear, non-technical business strategy for executive stakeholders.
• Customer-centric mindset, with the ability to identify key champions and potential areas of expansion.
• Self-learner and self-starter, able to become a product expert and customer advocate.
• Excellent communication and presentation skills, online and in-person.
• Highly organized with strong attention to details.
• Responsible for all Spanish-speaking LATAM countries with a travel requirement of 50% (reaching 75% at peak times).

About Claroty

Claroty has redefined cyber-physical systems (CPS) protection with an unrivaled industry-centric platform built to secure mission-critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built-for-CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Backed by award-winning threat research and a breadth of technology alliances, The Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time-to-value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.

A Great Place to Work® certified company, Claroty is headquartered in New York City with employees across the world. The company is widely recognized as the industry leader in CPS protection, with backing from the world’s largest investment firms and industrial automation vendors, named a Leader in The Forrester Wave™: IoT Security Solutions, Q3 2025, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 for multiple consecutive years.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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