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Senior Customer Success Manager

Interos
Sales & Business Development, Customer Service
Remote
USD 90k-135k / year + Equity
Posted on Dec 31, 2025
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  Position: Senior Customer Success Manager  
     Location:   Remote  
  
  Job Id: 337  
  # of Openings: 1  
    
  Role: Sr. Customer Success Manager 
 
 About interos.ai: interos.ai is defining the category of supply chain risk intelligence, building the world’s most trusted and transparent supply chains. Our pioneering platform automates the discovery and continuous monitoring of supply chain risk across every tier, enabling faster, data-driven threat mitigation and resilience at global scale. 
 As the first and only automated supplier intelligence platform, interos.ai provides organizations with real-time visibility into extended supply chains to protect against regulatory risk, unethical labor, cyber threats, and systemic vulnerabilities within a single pane of glass. 
 With customers spanning the commercial, government, and public sectors, including Global Fortune 500 companies and members of the Five Eyes nations, interos.ai offers a rare opportunity to help shape an early, fast-growing market transforming global security and economic resilience. 
 
 The Opportunity: As a Senior Customer Success Manager, Public Sector, you will play a highly visible, mission-critical role in driving customer outcomes and long-term value across Interos’ government and defense portfolio. You will serve as the single point of accountability for assigned customers, owning the full customer journey from onboarding and adoption through renewal and expansion. 
 This is a hands-on, solution-oriented role for someone who thrives in complex SaaS environments, can quickly develop deep product expertise, and clearly articulate business value to senior public sector and DoD stakeholders. You will prescriptively lead customer engagements, translate mission objectives into actionable programs, and ensure delivery excellence at every stage. 
 Success in this role requires strong cross-functional leadership. You will partner closely with Sales, Product, Engineering, Services, and Leadership to advocate for the customer, influence internal priorities, and help mature Interos’ Customer Success organization as the company scales. 
 
 What You Will Do:  
Own and lead goal-driven customer programs across the full lifecycle for a portfolio of public sector and DoD customers 
Build and maintain deep, multi-level stakeholder relationships, aligning Interos deliverables to customer mission objectives and operational requirements 
Define what success looks like for each customer, align on outcomes, and measure performance against agreed success metrics 
Develop a deep understanding of customer use cases, industry dynamics, and government constraints to serve as a trusted advisor 
Lead engagement planning, services coordination, risk identification, and issue resolution to ensure predictable, high-quality delivery 
Act as the voice of the customer internally, advocating for customer needs and driving alignment across teams 
Evangelize Interos capabilities within customer organizations to expand adoption and long-term value 
Collaborate with peers and project leads to align resources, manage engagement profitability, and support strategic account objectives 
Provide clear, consistent customer communication, including executive updates, status reporting, and escalation management 
Contribute to Customer Success best practices, playbooks, and methodologies that improve team effectiveness 
Proactively manage account health, renewal readiness, and risk mitigation plans to ensure strong retention outcomes 
Partner with Sales to provide insights on customer health, identify expansion opportunities, and support account growth 
Build strong customer advocates and champions who actively promote Interos within their organizations 
Own Client Net Promoter Scores (NPS) for assigned engagements and drive continuous improvement 
Design and implement Customer Success initiatives that improve the customer experience and scale with the organization 
What You Bring: 
6+ years of experience in Customer Success, Account Management, Consulting, Project Management, or Engagement Management within a SaaS or technology environment 
Experience working with the Department of Defense, Federal agencies, or public sector organizations 
Understanding of government procurement cycles, budget processes, and operational constraints 
Proven ability to manage complex, strategic customer relationships and drive measurable outcomes 
Hands-on, execution-oriented mindset with the ability to quickly learn and deeply engage with technical products 
Exceptional verbal and written communication skills, with confidence engaging senior IT leaders, Program Managers, and VP/C-level stakeholders 
Strong presentation, organization, and prioritization skills 
Analytical and detail-oriented with a data-driven approach to problem solving 
Self-starter who thrives in a fast-paced, high-growth startup environment 
Passion for customer success and delivering high-quality, mission-critical outcomes 
Embodies a hungry, humble, and smart mindset, driven to learn, collaborative by nature, and focused on delivering impact 
 Bonus Points For: 
3+ years of direct experience supporting DoD customers 
Active Secret security clearance or higher 
What We Offer: 
Comprehensive health, dental, and vision insurance 
401(k) with employer match 
Flexible Time Off plus paid holidays 
Career growth opportunities in a rapidly scaling, category-defining company 
Employee referral bonuses and recognition programs 
Flexible, remote-first work environment 
Collaborative culture built on trust, accountability, and ownership 
 Compensation 
 Base salary range: $90,000 to $135,000 USD depending on experience and location 
 Performance-based annual bonus 
 Equity included as part of total compensation package 
 
 Final compensation will be based on skills, experience, and geographic location. 
 
 Work Environment, Location, and Travel 
 Remote-first role open to candidates legally authorized to work in the United States. Occasional travel may be required. 
 
 Equal Opportunity Employer 
 interos.ai is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender identity, sexual orientation, age, disability, or veteran status. 
 
 Accessibility and Accommodations 
 Reasonable accommodations are available throughout the hiring process. Please contact hr@interos.ai if assistance is needed. 

 
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