My job alerts
Customer Success Architect

Interos
Arlington, VA, USA
Posted on Feb 5, 2026
     
  Position: Customer Success Architect  
     Location:   Remote  
  
  Job Id: 346  
  # of Openings: 1  
    
  Role: Customer Success Architect 
 
 About interos.ai: interos.ai is defining the category of supply chain risk intelligence, building the world’s most trusted and transparent supply chains. Our pioneering platform automates the discovery and continuous monitoring of supply chain risk across every tier, enabling faster, data-driven threat mitigation and resilience at global scale. 
 As the first and only automated supplier intelligence platform, interos.ai provides organizations with real-time visibility into extended supply chains to protect against regulatory risk, unethical labor, cyber threats, and systemic vulnerabilities within a single pane of glass. 
 With customers spanning the commercial, government, and public sectors, including Global Fortune 500 companies and members of the Five Eyes nations, interos.ai offers a rare opportunity to help shape an early, fast-growing market transforming global security and economic resilience. 
 
 The Role: As a Senior Customer Experience Operations Analyst, you will play a critical role in enabling scale, consistency, and operational excellence across Interos’ Customer Experience organization. As a fast-growing SaaS company in the supply chain operational resilience space, our ability to delight customers depends on strong processes, reliable data, and clear operational insight. 
 
 In this role, you will focus on building and optimizing the operational foundation that supports Customer Success and Customer Support teams. You will lead reporting and metrics initiatives, design scalable processes, and partner cross-functionally to improve how customer experience programs are executed, measured, and evolved. This is a hands-on role for someone who enjoys turning complexity into clarity and building systems that allow teams to operate at their best. 
 
 What You Will Do: 
Lead the development and ongoing improvement of operational processes that support Customer Experience teams, with a focus on reporting, metrics, and performance measurement 
Design, build, and maintain dashboards that aggregate operational and customer feedback data and provide actionable insights to stakeholders 
Leverage data and metrics to evaluate performance, identify trends, and surface opportunities for continuous improvement 
Partner with cross-functional stakeholders to plan, design, develop, and deploy changes to customer experience processes and supporting technologies 
Develop and manage project plans to support multiple concurrent initiatives and ensure consistent progress and delivery 
Clearly document business requirements, translate operational needs into proposed solutions, and validate outcomes with stakeholders 
Support the implementation of new processes and functionality through clear communication, enablement practices, and documentation 
Participate in large-scale, long-term initiatives involving Customer Success, Support, Product, Engineering, and other teams 
 What You Bring: 
5+ years of experience in Customer Support, Technical Support, Customer Experience Operations, or Program Management within a digital or SaaS environment 
Bachelor’s degree in a related field or equivalent practical experience 
Proven ability to manage multiple initiatives across different customer programs and priorities 
Exceptional written communication skills with the ability to translate technical concepts into clear, easy-to-understand language 
Strong organizational and time management skills with high attention to detail 
Independent, self-motivated, and comfortable operating with ambiguity while building strong cross-functional relationships 
Creative problem-solving mindset with an understanding of how operational changes impact multiple teams and audiences 
Strong analytical and problem-solving skills with a data-driven approach to decision making 
Experience or comfort working closely with product managers and engineers on technical or process-driven initiatives 
Embodies a hungry, humble, and smart mindset, always learning, collaborative by nature, and focused on driving meaningful impact 
 Bonus Points For: 
Strong interest in designing and optimizing repeatable, scalable operational processes 
Experience supporting Customer Success, Customer Support, or learning management workflows 
Technical aptitude and comfort engaging with product and engineering teams 
 
 What We Offer  
Comprehensive health, dental, and vision insurance 
401(k) with employer match 
Flexible Time Off plus paid holidays 
Career growth opportunities in a rapidly scaling, category-defining company 
Employee referral bonuses and recognition programs 
Flexible, remote-first work environment 
Collaborative culture built on trust, accountability, and ownership 
 
 Compensation 
 Base salary range: $75,000 to $100,000 USD depending on experience and location 
 Performance-based annual bonus 
 Equity included as part of total compensation package 
 
 Final compensation will be based on skills, experience, and geographic location. 
 
 Work Environment, Location, and Travel 
 Remote-first role open to candidates legally authorized to work in the United States. Minimal travel may be required. 
 
 Equal Opportunity Employer 
 interos.ai is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, religion, gender identity, sexual orientation, age, disability, or veteran status. 
 
 Accessibility and Accommodations 
 Reasonable accommodations are available throughout the hiring process. Please contact hr@interos.ai if assistance is needed. 

 
  Apply for this Position 
  
 
 
Apply now
See more open positions at Interos
Portfolio Careers

Customer Success Architect
