Premise is an on-demand insights company that connects businesses and NGOs with local smartphone users in over 140 countries. Used by some of the leading organizations in the world, Premise's solutions are revolutionizing the data collection market, making it faster, more scalable, and more dynamic to understand our world through the eyes of those who live there. We are backed by some of the top global venture capital investors as we take on legacy market research agencies with a new way of thinking about the world – removing the middleman between those seeking to understand our world and those living there.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it, and values them.

Position Summary

Premise is growing, and we are looking to add a Customer Success Manager l (Trainee). We are looking to optimize the retention of current customers by implementing a sustainable service model, fostering profitable and long-lasting commercial relationships for the company.

***This is a hybrid position based out of our Bogotá, office.

What You Will Do:

• Deliver compelling presentations and craft engaging stories that highlight key insights and identify opportunities.
• Maintain a service-oriented approach, ensuring frequent client contact to address requests effectively.
• Collaborate with internal teams (operations) to review best practices, refine requirements, and enhance customer service.

What You Bring Along

• Currently pursuing or recently completed a degree in Business Administration, International Business, Economics, Industrial Engineering, or a related field.
• Strong analytical skills with experience in information analysis.
• Proficiency in Microsoft Excel (Intermediate level).
• Excellent communication skills, with a focus on end-user engagement.
• Customer-centric mindset with consulting and commercial abilities.

Extras:

• English proficiency is a plus.