Portfolio Careers

Discover opportunities to work at a NightDragon portfolio company

Field Support Representative

Premise Data

Premise Data

Customer Service, Sales & Business Development
Canberra, Australia
Posted on Thursday, January 19, 2023

We all know every decision should be driven by data. But what about the data you don’t know? For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much…leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.

Across 138 countries and counting, our technology connects communities of global smartphone users to source actionable data in real-time, cost-effectively and with the visibility the world’s most innovative companies, governments and development organizations need.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it…and values them.

Premise makes sourcing data better for organizations and individuals alike by combining our technology with communities of global smartphone users in more than 130 countries. When you join our team, you join a group of driven and talented industry experts, working to democratize the way actionable data is sourced and used.

If this sounds like you, we would love to have you join our team!

Title: Field Support Representative

Location: Canberra

Terms: Full-Time/Permanent

Role Description

Premise is a worldwide data collection software platform which empowers companies, governments and aid agencies to quickly and efficiently gather data around the world through its network of 5 million contributors who are paid to gather data on our behalf.

We are looking for a Field Support Representative (FSR) who will be a key member of an outstanding Customer Success team based in Canberra, Australia. This is an excellent opportunity for an emerging talent to leverage their skills and strengthen their knowledge and experience by working with a brilliant team of professionals.

Our successful candidate is one who aspires to make every client project a success. This person is not only technically savvy, but our FSR will bring an aptitude to navigate layers of detail and complexity and is always open to creative solutions.

What you get to do:

  • Coordination on the development of project plans, data collection strategies, task design, collection requirements and initial analysis of results.
  • Work directly with Premise’s client to integrate cutting edge technology and data collection.
  • Handle client inquiries & RFIs; lead the design and deployment of a wide range of tasks (surveys and observational tasks), with ownership of the user experience and ultimate data quality.
  • Determine correct sample sizes required to get meaningful and actionable results.
  • Conduct and/or organise client feedback efforts.
  • Perform analysis and data interpretation requested by the client in order to support their mission.
  • Support the development of process documentation, program metrics, and powerful visuals (flow charts, PPT visuals) for end customers.

Your background likely includes:

  • Bachelor’s degree or equivalent, in addition to at least 3 years of full-time professional or military experience.
  • Evidence that you are analytically minded and data-focused and can think critically about offering and providing solutions.
  • Experiences where you have been a self-starter and able to own various initiatives from start to finish with little oversight or direction.
  • Time spent honing excellent verbal and non-verbal communication skills (both for technical and non-technical audiences).

Bonus Points:

  • Experience working in, or supporting, Public Sector customers.
  • Experience with emerging technology and data-driven applications such as SQL, Tableau and the Google Suite.
  • Familiarity working with Leanplum, Google BigQuery, Periscope, and/or Amplitude.
  • Experience with user acquisition in developing countries.
  • Experience working in distributed companies or with international teams.