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Sr. Customer Success Manager

Premise Data

Premise Data

Customer Service, Sales & Business Development
Mexico City, Mexico
Posted on Tuesday, May 2, 2023

We all know every decision should be driven by data. But what about the data you don’t know? For years, the status quo in data aggregation has lacked visibility, moved slowly, and cost too much…leaving organizations to make critical decisions, day after day, without the whole picture. Premise changes that.

Across 138 countries and counting, our technology connects communities of global smartphone users to source actionable data in real-time, cost-effectively and with the visibility the world’s most innovative companies, governments and development organizations need.

With Premise, organizations win. And communities win, too. People can earn more from their opinions and discoveries. They can influence their cities for the better. And, unlike other data sourcing methods out there, they can do it all with full transparency that the data they’re gathering is going to an organization that values it…and values them.

Position Summary

Premise is growing, and we are looking to add a Customer Success Associate to our high performing team.

**This position is based in Mexico City.

What You Will Do

  • Ensure the loyalty of current customers and the acquisition of new ones, through a sustainable service model.
  • Execute commercial skills that drive the value proposition for our customers.
  • Ensure compliance with the budget allocated for sales and repurchase
  • Follow up with other areas regarding the management of the products promised to their customers, ensuring quality and timeliness.
  • Make constant visits to assigned customers to present management reports and value propositions.
  • Follow up on action plans proposed by customers.
  • Respond to requests, concerns or requirements of customers and manage the optimal level of response.

What You Bring Along

  • +2 years of proven experience in associate positions (Market Research Companies)
  • Track record in customer loyalty and retention
  • Excellent written and verbal communication skills in both English and Spanish
  • Willing to make visits to different parts of the city
  • Professional in International Business, Economy or related careers
  • Analytical skills, Used to data-driven decision-making, metrics-driven and good with numbers
  • Budget management
  • You should have a strong understanding of Google workspace & Microsoft 365
  • Analysis of data bases, construction of reports and proposals.


  • Strong analytical and troubleshooting skills
  • Ability to foster effective working relationships and build consensus.
  • Thorough understanding of an area decision-making process and the ability to understand business processes from different business areas
  • Professional skills in creativity, interpersonal communication, problems solving