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L2 Technical Support Engineer (m/w/d) with ABAP



IT, Customer Service
Heidelberg, Germany
Posted on Wednesday, April 3, 2024

Company Overview:

As a proven market leader, Onapsis protects the most critical applications that run your business. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT and mobility initiatives while keeping the most vital systems and data protected and compliant.

Headquartered in Boston, MA, and with global operations, Onapsis proudly serves more than 300 of the world’s leading brands and organizations, including many of the Global 2000. Through our unique strategic alliances with leading consulting and audit firms such as Accenture, Deloitte, IBM, Infosys, PwC and Verizon, Onapsis solutions have become the de-facto standard in helping organizations protect what really matters.

Position Summary:

The L2 Technical Support Engineer (ABAP) will act as the Support organization's subject matter expert on all ABAP related support items and serve as the primary escalation point on advanced requests. Working closely with the Technical Support Engineers, The L2 Technical Support Engineer (ABAP) will lead troubleshooting efforts related to customer-facing ABAP security code scanning. As needed, the L2 Technical Support Engineer (ABAP) will be tasked with leading customer-facing virtual troubleshooting sessions. As such, they must be able to clarify and articulate the issues / responses between the customer and the various support levels and internal technical teams. This position reports to the Director of Technical Support.

Key Roles and Responsibilities:

  • Act as team subject matter expert on ABAP code related support items
  • Lead troubleshooting efforts related to ABAP code security issues
  • Function as escalation point on advanced ABAP related requests
  • Lead code security best practice training sessions
  • Document technical findings for both customers and Support Engineers
  • Have good customer service skills and see technical problems through to resolution
  • Analyze call logs to spot common trends and underlying problems
  • Able to articulate “bugs” to Product Management
  • Work well across all departments, including Customer Experience, Product Management, Engineering and Sales

Required Skills and Experience:

  • Bachelor in Technical Discipline or equivalent experience
  • 3+ years experience working with ABAP object oriented programming
  • 3+ years of technical engineering and/or services and support
  • Knowledge of ABAP best practices
  • Experience with RFC functions
  • Strong knowledge of networking protocols
  • Practical experience in networking (TCP/IP, Ethernet, protocol stacks)
  • Practical experience in Operating System fundamentals (Unix and Windows platforms)
  • Excellent communication skills – ability to effectively communicate with customers, team members and management
  • Ability to work independently with limited oversight

Required Qualifications:

  • Knowledge of security principles and secure development practices
  • SAP Basis knowledge
  • Knowledge of different Netweaver versions
  • Experience developing under Linux environments
  • Basic knowledge in Python
  • Practical experience in security software development
  • Must be fluent in German and English

Bonus skills:

  • Basic knowledge of HANA programming languages.
  • Knowledge of HANA best practices

What You’ll get:

  • Highly Competitive Compensation and Benefits
  • Flexible Work Options
  • A fast paced, and rapidly growing start up work environment

Timezone: CET